Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
October 10, 2014
Submitted
October 13, 2014
Operation
Air carrier
Aircraft
N469AS
Make and model
Boeing 737990ER
Aircraft serial
41702
Aircraft time
535 hours, 160 cycles
Part
Satcom
Condition
Malfunctioned
Stage of operation
NR
How discovered
9
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

WHEN SELECTING MENU, THERE IS NO SATCOM PROMPT AT 4L. DISPATCH TRIED TO CALL US ON SATCOM WITH NO LUCK. ACFT GROUNDED. RESET AND TESTS NORMAL IAW FIM 23-15, TASK 801.