SDR ASAA2014111109642

Service difficulty report · Satcom · Boeing 737890

Difficulty date: November 11, 2014
Submitted: November 13, 2014
Operation: Air carrier
Aircraft: N538AS
Make and model: Boeing 737890
Aircraft serial: 41188
Aircraft time: 9,735 hours, 2,929 cycles
System (JASC): 2300 · Communications System
Part: Satcom
Condition: Malfunctioned
Stage of operation: NR
How discovered: 9
Nature of condition: O
Precautionary procedure: O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

UNABLE TO RECEIVE VOICE COMMUNICATIONS VIA SATCOM RADIO. RECEIVED INCOMING CALL INDICATOR LIGHT ON CENTER CONSOLE RADIO. ACFT GROUNDED. PERFORMED SATCOM OPS TEST IAW AMM 23-15-00. OUTBOUND AND INBOUND CALLING OPERATES NORMAL FROM BOTH SATCOM 1 AND 2 NUMEROUS TIMES. AUDIO AND CHIME AND CALL LIGHT OPS GOOD. NO 30 DAY HISTORY. ETOPS SIGNIFICANT SYS GROUND VERIFICATION SATISFACTORY.