Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
March 7, 2015
Submitted
March 9, 2015
Operation
Air carrier
Aircraft
N469AS
Make and model
Boeing 737990ER
Aircraft serial
41702
Aircraft time
2,099 hours, 699 cycles
Part
Satcom
Condition
Locked
Stage of operation
NR
How discovered
9
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM APPEARS LOCKED UP. "SAT" PROMPT NOT DISPLAYED ON MCDU PAGE. ACFT GROUNDED. ACCOMPLISH REBOOT IAW FIM TASK 23-15, 801, SYS RESTORED IAW SAME. OK FOR SERVICE.