Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
April 29, 2015
Submitted
May 1, 2015
Operation
Air carrier
Aircraft
N462AS
Make and model
Boeing 737990ER
Aircraft serial
36362
Aircraft time
3,873 hours, 1,278 cycles
Part
Satcom
Condition
Locked
Stage of operation
NR
How discovered
9
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM LOCK-UP, ACFT GROUNDED. FOLLOWED QRH PROCEDURE AND SAT WAS DISPLAYED ON MENU.