Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
September 29, 2015
Submitted
October 2, 2015
Operation
Air carrier
Aircraft
N479AS
Make and model
Boeing 737990ER
Aircraft serial
60576
Aircraft time
753 hours, 249 cycles
Part
Satcom
Condition
Malfunctioned
Stage of operation
NR
How discovered
9
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

ATTEMPTED TO USE SATCOM, ATTEMPTED ON BOTH SAT 1 AND SAT 2. WE COULD HEAR CALL BUT THEY COULD NOT HEAR OUR TRANSMISSIONS. 2 ATTEMPTS WITH MED LINK AND 1 ATTEMPT WITH DISPATCH ON NR 1 & 2 STATCOM. ACFT GROUNDED. ACCOMPLISHED SYS OPS CHECK REF AMM 23-15-00. SYSTEM OPS CHECKS NORMAL.