Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
April 27, 2016
Submitted
April 29, 2016
Operation
Air carrier
Aircraft
N457AS
Make and model
Boeing 737990ER
Aircraft serial
36355
Aircraft time
8,761 hours, 2,862 cycles
Part
Satcom
Condition
Locked
Stage of operation
NR
How discovered
9
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM LOCK-UP. SAT PROMPT IS NOW DISPLAYED ON MCDU MENU. ACFT GROUNDED. SATCOM PROMPT PRESENT ON MCDU MENU, REF FIM 23-15, TASK 801, STEP C FOR KNOWN SATCOM LOCKUP ISSUE.