Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
September 16, 2016
Submitted
September 19, 2016
Operation
Air carrier
Aircraft
N469AS
Make and model
Boeing 737990ER
Aircraft serial
41702
Aircraft time
8,508 hours, 2,795 cycles
Part
Satcom
Condition
Malfunctioned
Location
Cockpit
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM LOCK-UP, SAT MISSING ON MCDU MENU PAGE. ACFT GROUNDED. ACCOMPLISHED SATCOM RESET PROCEDURE IAW QRH. SATCOM OPS RESTORED NORMAL.