Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
November 29, 2016
Submitted
December 1, 2016
Operation
Air carrier
Aircraft
N474AS
Make and model
Boeing 737990ER
Aircraft serial
40715
Aircraft time
5,725 hours, 1,880 cycles
Part
Satcom
Condition
Locked
Stage of operation
CR
How discovered
V
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM LOCKED UP WHILE AIRBORNE. ACFT GROUNDED. ACCOMPLISHED RESET PROCEDURE PER QRH. SATCOM OPS RESTORED NORMAL.