SDR ASAA2017020419664

Service difficulty report · Satcom · Boeing 737890

Difficulty date: February 4, 2017
Submitted: February 6, 2017
Operation: Air carrier
Aircraft: N593AS
Make and model: Boeing 737890
Aircraft serial: 35107
Aircraft time: 33,666 hours, 10,307 cycles
System (JASC): 2300 · Communications System
Part: Satcom
Condition: Malfunctioned
Stage of operation: NR
How discovered: 9
Nature of condition: O
Precautionary procedure: O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM, UNABLE TO CALL OUT ON BOTH SAT 1 & SAT 2. TO ANY DISPATCH DESK. CALL OUT TO MEDLINK SUCCESSFUL. RECEIVE CALL FROM DISPATCH ALSO SUCCESSFUL. ACFT GROUNDED. ACCOMPLISHED SATCOM TEST IAW AMM 23-15-00. GENERAL DIRECTORY DISPATCH A-F CALLS RECEIVE "THIS NUMBER NOT IN USE" VOICE MESSAGE. TEST CALL TO DISPATCH ON "G" WAS SUCCESFUL, WITH 2 WAY COMMUNICATION. ALL TESTS NORMAL, NO FAULTS. THIS CLEARS MEL 23-18.