Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
February 15, 2017
Submitted
February 17, 2017
Operation
Air carrier
Aircraft
N474AS
Make and model
Boeing 737990ER
Aircraft serial
40715
Aircraft time
6,526 hours, 2,155 cycles
Part
Satcom
Condition
Malfunctioned
Location
Nr 1 & 2
Stage of operation
TX
How discovered
9
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

DURING TAXI IN, BOTH SAT 1 & 2 LIGHTS ILLUMINATED AND THE SATCOM DOUBLE CHIME SOUNDED. THE SAT OPTION WAS NOT ON THE ACARS MENU, AND ATTEMPTED TO ANSWER, HEARD NOTHING. THE CHIMES CONTINUED FOR ABOUT 2 MINUTES, THEN STOPPED AND BOTH LIGHTS WENT OUT. ACFT GROUNDED. SATCOM OPS NORMAL IAW AMM 23-15-00. SATCOM PROMPT SHOWS & VERIFIED COMMUNICATION INGOING AND OUTGOING CALLS. NO HISTORY 30 DAYS.