Service difficulty report · Fmc · Boeing 737990ER

Difficulty date
March 12, 2017
Submitted
March 14, 2017
Operation
Air carrier
Aircraft
N419AS
Make and model
Boeing 737990ER
Aircraft serial
41734
Aircraft time
15,815 hours, 5,201 cycles
Part
Fmc
Condition
Malfunctioned
Stage of operation
CR
How discovered
O
Nature of condition
J
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

AT FL 340, THE VTK FLAG APPEARED ON CAPTAIN`S NAVIGATION DISPLAY WITH SIMULTANEOUS BLANKING OF BOTH FMC DISPLAYS. RAN FMC FAIL QRH CHECKLIST TO RESUME NORMAL OPS. ACFT GROUNDED. KNOWN ISSUE WITH U11.0 SOFTWARE. VERIFIED BOTH FMCS ONLINE AND OPS NORMAL. NO FAULTS FOUND ON FMC BITE CHECK, IAW FIM 34-61 TASK 837 AND FIM 34-61 TASK 801.