Service difficulty report · Satcom · Boeing 737890

Difficulty date
March 30, 2017
Submitted
April 3, 2017
Operation
Air carrier
Aircraft
N588AS
Make and model
Boeing 737890
Aircraft serial
35685
Aircraft time
35,835 hours, 10,891 cycles
Part
Satcom
Condition
Locked
Location
Cockpit
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM LOCK UP, NO PROMPT ON MCDU. GROUNDED - YES. ACCOMPLISHED RESET PROCEDURE PER QRH. SATCOM OPS RESTORED NORMAL.