Service difficulty report · Transceiver · Boeing 737890

Difficulty date
June 19, 2017
Submitted
June 21, 2017
Operation
Air carrier
Aircraft
N584AS
Make and model
Boeing 737890
Aircraft serial
35682
Aircraft time
37,574 hours, 11,178 cycles
Part
Transceiver
Part number
8222835002
Part serial
40N8X2
Condition
Intermittent
Location
Satcom
Part time
11,369 hours, 3,322 cycles
Stage of operation
NR
How discovered
9
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

NEITHER SATCOM NR 1 OR 2 TRANSMISSIONS COULD BE HEARD OR RECEIVED BY MEDLINK OR DISPATCH. SEVERAL ATTEMPTS/CALLS WERE MADE WITH BOTH SATCOMS. COULD HEAR THE PHONE CALL GO THROUGH AND COULD HEAR THE PERSON ANSWERING TALK TO US, BUT THEY COULD NOT HEAR US TALKING. ACFT GROUNDED. INSPECTED SATCOMS 1 AND 2. FOUND SYSTEM WORKING NORMALLY. PRECAUTIONARILY REPLACED SATCOM TRANCEIVER IAW AMM 23-15-00. ACCOMPLISHED SATCOM COMMUNICATION IAW AMM 23-15-00/501. SYSTEM CHECKS NORMAL.