Service difficulty report · Display · Boeing 737890

Difficulty date
October 16, 2017
Submitted
October 18, 2017
Operation
Air carrier
Aircraft
N514AS
Make and model
Boeing 737890
Aircraft serial
35193
Aircraft time
34,565 hours, 10,400 cycles
Part
Display
Condition
Malfunctioned
Location
Cockpit
Stage of operation
TX
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

TAKEOFF +15 (+/- 5 MINUTES) WHILE AT INTERMEDIATE LEVEL OFF PER ATC, THE RIGHT FMC DISPLAY BLANKED FOR APPROXIMATELY 3-5 SECONDS. THEN DISPLAYED BIT PASS IN GREEN FONT, SOFTWARE IN BLUE FONT AND CUSTOMER IN YELLOW FONT ON A BLANK/BLACK BACKGROUND FOR APPROXIMATELY 5 SECONDS. THEN NORMAL DISPLAY RETURNED - THIS HAPPENED 4 TIMES DURING THE FLIGHT. THEN ND WAS NORMAL WITH NO FLAGS. ACFT GROUNDED. REBOOTED THE RT FMC & CDU IAW FIM 34-61, TASK 804. RT FMC & CDU OPS CHECK OK. RT FMC BITE TEST OK, IAW FIM 34-61, TASK 801.