Service difficulty report · Fmc · Boeing 737890

Difficulty date
April 6, 2018
Submitted
April 10, 2018
Operation
Air carrier
Aircraft
N534AS
Make and model
Boeing 737890
Aircraft serial
35202
Aircraft time
28,748 hours, 8,380 cycles
Part
Fmc
Part number
1762000101
Part serial
005858
Condition
Failed
Location
E&E Bay
Part time
28,748 hours, 8,380 cycles
Stage of operation
CR
How discovered
O
Nature of condition
J
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

NEAR THE END OF CRUISE FLIGHT AT FL360, VTK APPEARED BRIEFLY ON CAPTAIN'S NAV DISPLAY FOLLOWED BY A BLANKING OF BOTH FMC CDU'S AND SUBSEQUENT VTK ON FO'S NAV DISPLAY. NO FMC DATA ON CAPTAIN'S AND FO'S NAV DISPLAYS MAP MODES AND NO FMC DATA ON BOTH CDU'S. CONDITION CORRECTED WITHIN 1 MINUTE, THEN RE-OCCURRED WITHIN 5 MINUTES. AFTER CORRECTING THE SECOND TIME ALL OPERATIONS RETURNED TO NORMAL. GROUNDED - YES. LEFT FMC BITE SHOWS BOTH FAIL WITH THE PGM FAULT. RIGHT FMC SHOWS RIGHT PGM FAULT REF TESTS FIM 34-61 TASK 801. TRIED NEW FMC IN RIGHT SIDE, LEFT FMC SHOWS RIGHT FMC FAIL, REPLACED ORIGINAL RIGHT FMC. T'S BY INSTALLING NEW FMC IN LEFT POSITION WITH SAME RESULT. RETURNED ALL UNITS TO ORIGINAL POSITION. SOFTWARE IDENTICAL BOTH SIDES. CROSSLOAD MESSAGE ON FMC CDU. FMC R&R REF AMM 34-61-02/400, ACCOMPLISHED FMC HDW SOFTWARE FAULT FIM 34-61 TASK 807. REMOVED AND REPLACED LEFT & RIGHT FMC COMPUTERS REF AMM 34-61-02/400 OPS CHECK OK REF AMM 34-61-00-710-801. VERIFIED SOFTWARE REF AMM 34-61-00-750-801, OK FOR SERVICE.