Service difficulty report · Satcom · Boeing 737890

Difficulty date
April 17, 2018
Submitted
April 18, 2018
Operation
Air carrier
Aircraft
N531AS
Make and model
Boeing 737890
Aircraft serial
35199
Aircraft time
30,689 hours, 9,090 cycles
Part
Satcom
Condition
Malfunctioned
Stage of operation
NR
How discovered
9
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

TRIED TO TRANSMIT ON BOTH SATCOM RADIOS WITHOUT SUCCESS. KEPT GETTING RECORDED MESSAGE STATING IT WASN'T A TOLL FREE CALL. COULD NOT COMPLETE CALL TO DISPATCH. DISPATCH TRIED TO CALL US AND COULD NOT CONNECT. ACFT GROUNDED. PERFORMED SATCOM COMMUNICATION SYSTEM TEST IAW AMM 23-25-00, STEPS 1, AND 2. BOTH INCOMING AND OUTGOING CALLS WERE LOUD AND CLEAR. ACFT OKAY FOR CONTINUED SERVICE.