As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
NR 1 ENGINE HAD NO ROTATION WITH THE START SWITCH TO GROUND, TRIED BOTH APU & CROSSBLEED START, NO ROTATION. ACFT GROUNDED. VERIFIED NO N2 ROTATION ON THE NR 1 ENGINE WITH START SWITCH TO GROUND, REMOVED AND REPLACED THE NR 1 ENGINE STARTER IAW AMM 80-11-01, OPS AND LEAK CHECKED GOOD.