Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
August 23, 2018
Submitted
August 27, 2018
Operation
Air carrier
Aircraft
N457AS
Make and model
Boeing 737990ER
Aircraft serial
36355
Aircraft time
18,194 hours, 6,044 cycles
Part
Satcom
Condition
Locked
Stage of operation
NR
How discovered
9
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM LOCKED UP. ACFT GROUNDED. RAN THE RESET PROCEDURE IAW QRH. SATCOM RESTORED NORMAL.