Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
September 15, 2018
Submitted
September 17, 2018
Operation
Air carrier
Aircraft
N483AS
Make and model
Boeing 737990ER
Aircraft serial
36350
Aircraft time
12,346 hours, 4,134 cycles
Part
Satcom
Condition
Locked
Location
Cockpit
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM LOCK-UP. GROUNDED - YES. PERFORMED RESET PROCEDURE PER QRH. SAT PROMPT DISPLAYED ON MCDU MENU.