Service difficulty report · Unknown · Boeing 737990ER

Difficulty date
September 17, 2018
Submitted
September 19, 2018
Operation
Air carrier
Aircraft
N493AS
Make and model
Boeing 737990ER
Aircraft serial
41727
Aircraft time
9,568 hours, 3,236 cycles
Part
Unknown
Condition
Malfunctioned
Location
Cockpit
Stage of operation
CR
How discovered
O
Nature of condition
O
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

DURING CRUISE FLT CAPT SIDE MCDU WENT BLANK FOR APPROX 15-20 SECONDS. SCREEN RETURNED TO THE MENU PAGE HOWEVER THE ACARS PROMPT WAS MISSING. ACARS REAPPEARED AFTER ANOTHER 10-15 SECONDS. OUR OUT, OFF AND FUEL ENTRIES ON THE FLT LOG PAGE DISAPPEARED & WE RECEIVED AN AUTO-INIT PROMPT & DATA REQ. GROUNDED - YES. PERFORMED FIM 34-61 #804 ALL OPS CHECKS NORMAL. OK FOR CONTINUOUS SERVICE.