Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
September 28, 2018
Submitted
October 1, 2018
Operation
Air carrier
Aircraft
N493AS
Make and model
Boeing 737990ER
Aircraft serial
41727
Aircraft time
9,689 hours, 3,276 cycles
Part
Satcom
Condition
Locked
Location
Cockpit
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM RESTORED FOLLOWING SATCOM LOCK- UP PROCEDURE IN FLIGHT HANDBOOK 5.4. GROUNDED - YES. INFO NOTED VERIFIED SAT PROMPT IS ON MCDU REF FIM 23-15 TASK 801.