Service difficulty report · Unknown · Boeing 737990ER

Difficulty date
May 15, 2019
Submitted
May 17, 2019
Operation
Air carrier
Aircraft
N464AS
Make and model
Boeing 737990ER
Aircraft serial
40714
Aircraft time
20,271 hours, 6,541 cycles
Part
Unknown
Condition
Malfunctioned
Location
Cockpit
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

INFO ONLY "SAT" OPTION NOT DISPLAYED ON CAPT'S MCDU, IS DISPLAYED ON F/O MCDO. GROUNDED - YES. COMPLETED SAT LOCK-UP B737 QRH WITH NO RESULT TESTED SATCOM USING F/O MCDO AND FUNCTIONED PROPERLY BUT STILL NO "SAT" ON CAPT'S MENU UNTIL APPROX 1.5 HRS THEN "SAT" AVAILABLE ON BOTH CDU'S.