As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
NO FMC PERFORMANCE INFORMATION AFTER DATA REQUEST. GROUNDED - YES. RESET LEFT AND RT FMC COMPUTERS. CYCLED 2 CBS. NO HELP RMVD AND REAPPLIED GROUND PWR ON ACFT. PERFORMANCE INFO RETURNED TO NML. PERFORMED LEFT AND RT FMC OPS TEST REF AMM 34-61-00. SYS CKS NML. PERFORMANCE INFO, TAT INFO, N1 INFO OK.