Service difficulty report · Unknown · Boeing 737890

Difficulty date
September 21, 2019
Submitted
September 23, 2019
Operation
Air carrier
Aircraft
N588AS
Make and model
Boeing 737890
Aircraft serial
35685
Aircraft time
45,076 hours, 13,547 cycles
Part
Unknown
Condition
Malfunctioned
Location
Satcom
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

UNABLE TO RECEIVE SATCOM CALLS FROM DISPATCH. OUTBOUND CALLS ON SAT-2 & SAT-1 ARE OPS NORMAL. GROUNDED - YES. ACCOMPLISHED INCOMING CALL TEST, WAS ABLE TO RECEIVE INBOUND CALLS. REF AMM 23-15-00-730-801 STEP A(2).