Service difficulty report · Unknown · Boeing 737990ER

Difficulty date
October 20, 2019
Submitted
October 22, 2019
Operation
Air carrier
Aircraft
N474AS
Make and model
Boeing 737990ER
Aircraft serial
40715
Aircraft time
17,327 hours, 5,585 cycles
Part
Unknown
Condition
Unknown
Location
Satcom
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SAT WAS NOT DISPLAYED ON MCDU MENU PAGE. GROUNDED - YES. RAN SATCOM LOCK-UP PROCEDURE IN QRH. SAT RESTORED AFTER CB RESET.