Service difficulty report · Fmc · Boeing 737990ER

Difficulty date
November 8, 2019
Submitted
November 13, 2019
Operation
Air carrier
Aircraft
N481AS
Make and model
Boeing 737990ER
Aircraft serial
44106
Aircraft time
16,976 hours, 5,513 cycles
Part
Fmc
Condition
Malfunctioned
Location
Cockpit
Stage of operation
CR
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

APPROXIMATELY 3 HOURS INTO THE FLIGHT AT FL340 BOTH FMC'S DISAPPEARED, VTK TEMPORARILY DISPLAYED ON CAPTAINS MAP DISPLAY AND BOTH CA : FO'S MAP BLANKED. IT HAPPENED TWICE SEPARATED BY ABOUT FIVE MINUTES. AFTER FMC OPS CAME BACK, DIRECT TO A WAYPOINT IN RTE 1, IT WOULD NOT LET US. A MESSAGE APPEARED IN THE SCRATCH PAD THAT THE RTE MODIFICATION WAS INVALID. WE LOADED THE ROUTE IN RTE 2 AND WERE ABLE TO GET THAT HOOKED UP. CAMEBACK. PUT BOTH FMC'S ON R. GROUNDED - YES. RESET FMC C/B'S REF B737-900 FIM 34-61 TASK 807 PERFORMED FMC SYSTEM BITE CHECK REF FIM 34-61 TASK 801 NO CURRENT FAULTS FOUND. RESTORED FMC SWITCH TO NORMAL.