Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
January 16, 2020
Submitted
January 22, 2020
Operation
Air carrier
Aircraft
N464AS
Make and model
Boeing 737990ER
Aircraft serial
40714
Aircraft time
22,802 hours, 7,241 cycles
Part
Satcom
Condition
Malfunctioned
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

"SAT" SELECTION INTERMITTENT ON NR 1 CDU. TRIED SATCOM LOCKUP PROCEDURE IN QRH. SAT RETURNED BUT DISAPPEARED AGAIN. SAT SELECTION AVAILABLE ON NR 2 CDU TO DIAL. FIRST CONTACT WITH MEDLINK. ON SECOND ATTEMPT, COULD HEAR MEDLINK BUT THEY COULD NOT HEAR US. THEN DISCONNECTED. TRIED TO CALL ON BOTH SATCOM 1 AND SATCOM 2. BOTH UNSUCCESSFUL. GROUNDED - YES. FOUND SATCOM PROMPT PRESENT AND NOT INTERMITTENT ON BOTH MCDU'S. SATCOM BITE INDICATES NO FAULTS. SUSPECT KNOWN NUISANCE FAULT. ETOPS SIGNIFICANT SYSTEM GROUND VERIFICATION SUCCESSFUL.