Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
May 20, 2020
Submitted
May 21, 2020
Operation
Air carrier
Aircraft
N493AS
Make and model
Boeing 737990ER
Aircraft serial
41727
Aircraft time
15,576 hours, 5,041 cycles
Part
Satcom
Condition
Locked
Location
Cockpit
Stage of operation
NR
How discovered
O
Nature of condition
J
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM LOCK-UP GROUNDED - YES. ACCOMPLISHED RESET PROCEDURE PER QRH. SATCOM RESTORED NORMAL.