Service difficulty report · Satcom · Boeing 737890

Difficulty date
December 19, 2020
Submitted
December 24, 2020
Operation
Air carrier
Aircraft
N585AS
Make and model
Boeing 737890
Aircraft serial
35683
Aircraft time
49,151 hours, 14,811 cycles
Part
Satcom
Condition
Inoperative
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM INOPERABLE BOTH SAT 1 & 2 GAVE "NOT READY MESSAGE BEFORE FAST BUSY WHEN WE TRIED TO CALL DISPATCH. GROUNDED-YES. VERIFIED DISCREPANCY WHEN WE TRIED TO CONTACT DISPATCH ON EITHER 1 OR 2. SATCOM LRU LBT-1 SHOWED AMBER LED, LBT-2 SHOWED AMBER/GREEN. CYCLED SATCOM C/B AND ACARS C/B, DISCREPANCY CLEARED. SATCOM "MAKE CALLS AND ANSWERED" DISPATCH CALLS, REF B737-800 AMM 23-15-00 ON 1&2. ACARS SATCOM LINK STATUS GOOD. ACARS SYSTEM VHF LINK TEST GOOD, REF AMM 23-27-00.