Service difficulty report · Coupler · Boeing 737890

Difficulty date
May 9, 2021
Submitted
May 20, 2021
Operation
Air carrier
Aircraft
N577AS
Make and model
Boeing 737890
Aircraft serial
35186
Aircraft time
50,660 hours, 15,064 cycles
Part
Coupler
Part number
8220987004
Part serial
169188
Condition
Failed
Location
Hf Antenna
Part time
39,296 hours, 11,726 cycles
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

WE WERE UNABLE TO CONTACT SFO ON HF1 OR HF2. SIDE TONE EXCEEDED 7 SECONDS WHEN WE KEYED THE MIC. WE MADE MULTIPLE ATTEMPTS ON MULTIPLE FREQS. ANOTHER ALASKA AIRLINES FLIGHT SAID THEY COULD HEAR US BUT IT WAS EXTREMELY WEAK AND UNREADABLE. ATC SAID THE SAME DURING ONE OF OUR TRANSMISSIONS. WE WERE ABLE TO RECEIVE ALL TRANSMISSIONS WITH 5/5 CLARITY. GROUNDED - YES. REPLACED #1 HF COUPLER PER B737-800 AMM 23-11-61/401. ALL TESTS NORMAL. REMOVED AND REPLACED #2 HF COUPLER REF AMM 23-11-61/401. OP CHECK NORMAL. ETOPS GROUND VERIFICATION SUCCESSFUL.