Service difficulty report · Satcom · Boeing 737890

Difficulty date
May 21, 2021
Submitted
June 2, 2021
Operation
Air carrier
Aircraft
N531AS
Make and model
Boeing 737890
Aircraft serial
35199
Aircraft time
38,862 hours, 11,319 cycles
Part
Satcom
Condition
Malfunctioned
Location
Nr 2
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATCOM 2 WHEN YOU DIAL OUT TO MEDLINK DID NOT ALLOW YOU TO HEAR THE RINGING OR WHEN IT ANSWERED YOU COULD NOT HEAR ANYTHING WHEN YOU MAKE THE CALL ON SATCOM ONE YOU CAN TRANSMIT THE CALL BUT TO HEAR THE AUDIO YOU HAVE TO BE ON SATCOM 2/AUDIO SELECTED TO HEAR THE AUDIO ON SATCOM ONE. GROUNDED - YES. PERFORMED GOOD GVI ALL WIRING (SATCOM SYSTEM) NO DEFECT NOTED, PERFORMED GOOD CONTINUITY CHECK ALL SATCOM WIRING PER B737-800 WDM 23-15-11, PERFORMED GOOD FUNCTIONAL TEST FOR ALL DISTURBED SYSTEMS PER B737-800 AMM 23-51-01, AMM 21-51-02, AMM 23-15-00, PERFORMED GOOD CALL TO MEDLINK USING SATCOM #1 AND #2 PER AMM 23-15-00. NO DEFECT NOTED.