Service difficulty report · Unknown · Boeing 737990ER

Difficulty date
March 6, 2022
Submitted
March 9, 2022
Operation
Air carrier
Aircraft
N469AS
Make and model
Boeing 737990ER
Aircraft serial
41702
Aircraft time
28,442 hours, 9,100 cycles
Part
Unknown
Part number
UNKNOWN
Condition
Unknown
Location
Unknown
Stage of operation
CR
How discovered
O
Nature of condition
O
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

COULD NOT TRANSMIT ON SAT RADIO. WHEN MAKING CALL TO DISPATCH, I COULD HEAR THEM ANSWER, BUT THEY COULD NOT HEAR ME.THIS WAS THE CASE FOR BOTH SAT #1 AND SAT #2. TRIED 4 TIMES ENROUTE AND THEN AGAIN GOING INTO KSAN. SAME RESULT. GROUNDED - YES. PERFORMED OPS TEST OF SATCOM ON BOTH CAPT & FO SIDE. REF B737-900 AMM 23-15-00-730-801. OPS TEST GOOD.