Service difficulty report · Satcom · Boeing 737890

Difficulty date
August 10, 2022
Submitted
August 15, 2022
Operation
Air carrier
Aircraft
N593AS
Make and model
Boeing 737890
Aircraft serial
35107
Aircraft time
52,760 hours, 15,734 cycles
Part
Satcom
Part number
UNKNOWN
Condition
Failed
Location
Unknown
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SAT PHONE WAS UNABLE TO CONNECT WITH DISPATCH. CALL TO "L" DESK SAID "WRONG NUMBER ". OHER NUMBERS WERE BUSY AND MULTIPLE OTHER CALLS WENT UNANSWERED. WE WERE UNABLE TO COMMUNICATE WITH DISPATCH DURING AN ETOPS EMERGENCY RETURN. GROUNDED - YES. (RESOLVED ON W/O: 1920782 TASKCARD: N/R-00002 ) ACCOMPLISHED SATCOM COMMUNICATION SYSTEM TEST WITH NO FAULTS FOUND. WAS ABLE TO CALL DISPATCH AND CLEARLY COMMUNICATE WITH DISPATCH VIA SATCOM. WAS ABLE TO RECIEVE CALL AND CLEARLY COMMUNICATE WITH DISPATCH VIA SATCOM REF B737-800 AMM 23-15-00-730-801.