Service difficulty report · Satcom · Boeing 737990ER

Difficulty date
December 13, 2022
Submitted
December 19, 2022
Operation
Air carrier
Aircraft
N464AS
Make and model
Boeing 737990ER
Aircraft serial
40714
Aircraft time
32,562 hours, 10,113 cycles
Part
Satcom
Condition
Malfunctioned
Stage of operation
NR
How discovered
9
Nature of condition
O
Precautionary procedure
O

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

CALLED DISPATCH VIA SATCOM. AFTER CONNECTED ABLE TO HEAR/RECEIVE DISPATCH BUT THEY COULD NOT HEAR US. TRIED MULTIPLE TIMES TRANSMITTING ON HF 1. ALSO CONNECTED VIA SATCOM 2. TRANSMITTING HF 2 BUT DISPATCH COULD NOT HEAR US. BOTH HF/SAT XFER SWITCHES SELECTED TO SAT. GROUNDED - YES. PERFORMED HF COMMUNICATION SYSTEM TEST FOR HF#1 AND HF #2 IAW B737-900 AMM 23-11-00. NO FAULTS FOUND, COMMUNICATION TO AND FROM CLEAR ON BOTH HF 1 AND HF 2. HF SYSTEM TEST FOR #1 AND #2 SYSTEM GOOD. PERFORMED SATCOM COMMUNICATION TEST IAW AMM 23-15-00. NO DEFECTS FOUND, SAT COM 1 AND SAT COM 2 PROVIDED CLEAR TRANSMISSION TO AND FROM.