As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
FA REPORTS L1 DOOR ISN'T SHUTTING RIGHT. HAVE TO USE MORE THAN NORMAL FORCE. DOOR WAS NOT CLOSING RIGHT OR FLUSH W A/C ON FIRST FEW ATTEMPTS. GROUNDED - YES. CHECKED DOOR STOP GAPS & DOOR CLOSE TORQUE, TORQUE EXCEEDS ALLOWABLE VALUE FOR CLOSING DOOR REF B737-800 AMM 52-11-00. ADJUSTED L1 DOOR GUIDE ARM AMM 52-11-21 DOOR OPERATES NORMAL.