Service difficulty report · Unknown · Boeing 737990ER

Difficulty date
January 30, 2023
Submitted
February 1, 2023
Operation
Air carrier
Aircraft
N474AS
Make and model
Boeing 737990ER
Aircraft serial
40715
Aircraft time
28,184 hours, 8,838 cycles
Part
Unknown
Part number
UNKNOWN
Condition
Unknown
Location
Unknown
Stage of operation
NR
How discovered
O
Nature of condition
J
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

UNABLE TO MAKE A CALL ON SATCOM BUT ABLE TO RECEIVE. GOT(HEARD) MESSAGE "THE NUMBER YOU HAVE DIALED IS NO LONGER IN SVC" ALSO HEARD "NO ROUTES FOUND". GROUNDED - YES. PERFORMED SATCOM SYSTEM TEST FOUND NORMAL. ABLE TO CALL AND RECEIVE WITH NO REMARK REF B737-900 AMM 23-15-00-730-801.