Service difficulty report · Unknown · Boeing 737890

Difficulty date
July 26, 2023
Submitted
July 31, 2023
Operation
Air carrier
Aircraft
N558AS
Make and model
Boeing 737890
Aircraft serial
35177
Aircraft time
61,096 hours, 18,045 cycles
Part
Unknown
Part number
UNKNOWN
Condition
Unknown
Location
Unknown
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SAT PHONE #1 AND #2 UNABLE TO TRANSMIT ON BOTH FO AND CA SIDE. CALLS OUTGOING AND INCOMING NORMAL AND ABLE TO HEAR ON THE END BUT NOT ABLE TO TRANSMIT ON EITHER SIDE. SAT SWITCHED ON HF/SA TRANSFER SWITCH. ALL OPS NORMAL EXCEPT UNABLE TO TRANSMIT FROM EITHER SIDE. TRIED BOTH SAT 1 AND SAT 2 MULTIPLE TIMES - SAME RESULT. GROUNDED - YES. VERIFIED IRIDIUM TRANSCEIVER ALL LIGHTS GREEN NO LIMITS. PERFORMED SATCOM COMMUNICATION TEST PER B737-800 AMM 23-15-00-730-801 ALL TEST PASS VERIFIED TALKING TO DISPATCH ON SAT 1 AND SAT 2, NO FAULTS.