Service difficulty report · Unknown · Boeing 7379

Difficulty date
September 9, 2023
Submitted
September 13, 2023
Operation
Air carrier
Aircraft
N956AK
Make and model
Boeing 7379
Aircraft serial
43360
Aircraft time
2,559 hours, 716 cycles
Part
Unknown
Part number
UNKNOWN
Condition
Unknown
Location
Unknown
Stage of operation
TX
How discovered
V
Nature of condition
J
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

WE SUCCESSFULLY LOGGED ON TO CPDLC ON THE GROUND IN PDX. AUTOMATIC TRANSFER FROM KUSA TO KZAK WAS SUCCESSFUL. RECEIVED AUTOMATED MESSAGE TO CONFIRM CPDLC LINK. USED ACARS TO OBTAIN WEATHER AND LANDING DATA BUT DIDN'T RECEIVE ANY INFO. ACARS DISPLAYED CONTINUALLY MESSAGE "HF IN PROG" EVENTUALLY WE RECEIVED MESSAGE "DATA LINK LOST" AND ON ATC LOGON/STATUS 1/2 DATA LINK SHOED "NO COMM" AFTER AWHILE WE SAW "ATC COM TERMINATED" WE LOGGED BACK ON AND IT SEEMED SUCCESSFUL BUT ARINC RELAYED FROM KZAK THEY WERE NOT GETTING POSITION REPORTS. EVENTUALLY ACARS WENT "NO COMM" HF2 AND VHF3 WERE BOTH IN DATA. GROUNDED - YES. ON DEFERRAL.

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