Service difficulty report · Unknown · Boeing 737890

Difficulty date
September 30, 2023
Submitted
October 3, 2023
Operation
Air carrier
Aircraft
N566AS
Make and model
Boeing 737890
Aircraft serial
35182
Aircraft time
61,046 hours, 18,073 cycles
Part
Unknown
Part number
UNKNOWN
Condition
Unknown
Location
Unknown
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

SATELLITE PHONE NOT FUNCTIONING PROPERLY. YOU CANNOT TRANSMIT OR RECEIVE ON SAT 2 WHEN TRYING TO PLACE. A CALL UIA SAT-2 ON THE MCDU W/ SAT 2 SELECTED ON AUDIO CONTROL PANEL YOU CAN PLACE A CALL VIA SAT-1 ON MCDU, BUT THERES NO TRANSMIT OR RECEIVE FUNCTIONALITY W/ SAT 1 SELECTED ON AUDIO CONTROL PANEL. IT ONLY WORKS TO TRANSMIT OR RECEIVE W/ SAT 2 SELECTED ON AUDIO CONTOL PANEL. GROUNDED - YES. PERFORMED MAINTENANCE CALL TO "DISPATCH A" ON SAT 2 PER B737-800 AMM TASK 23-15-00-730-801. RECEIVED CALL FROM SEA LINE MX OFFICE LAND LINE AS WELL. OPS CHECK GOOD. SUSPECT INCORRECT CONFIGURATION.