Service difficulty report · Unknown · Boeing 737890

Difficulty date
November 9, 2023
Submitted
November 13, 2023
Operation
Air carrier
Aircraft
N534AS
Make and model
Boeing 737890
Aircraft serial
35202
Aircraft time
47,575 hours, 13,754 cycles
Part
Unknown
Part number
UNKNOWN
Condition
Unknown
Location
Unknown
Stage of operation
NR
How discovered
O
Nature of condition
O
Precautionary procedure
K

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

ATTEMPTED TO CONTACT DISPATCH DESK A ON BOTH SAT 1 & 2 INBD. TO ANC, ALL PANEL INDICATIONS & CDU SEEMED NORMAL, SHOWED CALL AS RINGING & THEN ANSWERED, BUT NO AUDIO WAS AVAILABLE IN EITHER THE CAPTAIN'S OR FO'S HEADSET. GROUNDED - YES. PERFORMED SATCOM POWER RESET PER FIM TASK 23-15 TASK 801.PERFORMED SATCOM TEST PER AMM TASK 23-15-00. OPS CHECK GOOD - NO DEFECTS NOTED.DISPATCH A WAS CALLED. HAD CLEAR COMMUNICATION.