As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
PASSENGER DOOR EXTREMELY HARD TO OPEN USING EXTERNAL HANDLE. INSPECTED AND FOUND EXTERNAL HANDLE HARD TO ROTATE NEEDS FURTHER TROUBLE SHOOTING. NEEDS MORE TROUBLE SHOOTING. UPON FURTHER TROUBLESHOOTING FOUND PAX DOOR COUNTERBALANCE OUT OF ADJUSTMENT. ADJUSTED PAX DOOR COUNTERBALANCE IAW AMM 52-11-17-820-801. OPS CK GOOD.