Service difficulty report · Windshield · Boeing 7373G7

Difficulty date
November 15, 2003
Submitted
December 11, 2003
Operation
Air carrier
Aircraft
N308AW
Make and model
Boeing 7373G7
Aircraft serial
24710
Aircraft time
42,941 hours, 29,991 cycles
Part
Windshield
Part number
5893543130
Part serial
9723744034
Condition
Failed
Location
Cockpit
Part time
15,667 hours, 9,824 cycles
Stage of operation
CR
How discovered
O
Nature of condition
B
Precautionary procedure
A

As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.

What was found

EN ROUTE, 1ST OFFICERS WINDSHIELD ARCED THEN A LOUD THUD WAS HEARD RESULTING IN NUMEROUS CRACKS TO OUTER PANE, TURNED BACK TO PHX & LANDED WITHOUT EVENT. MAINT R & R 1ST OFFICERS WINDSHIELD IAW T/C R1B56001, & WINDOW HEAT CONTROL UNIT IAW BMM, OPS CK GOOD. VENDOR DID NOT PERFORM FAILURE ANALYSIS OF 1ST OFFICERS WINDSHIELD BUT DID FIND WINDOW FAILED DUE TO MOISTURE INGRESSION THAT REACHED ELECTRICAL SYSTEM CAUSING THE WINDOW TO ARC & FRACTURE OUTBOARD PLY GLASS. VENDOR ALSO CONFIRMED FAILURE OF WINDOW HEAT CONTROL UNIT FOR FAILING OUTPUT TEST. TEARDOWN REVEALED VARISTORS RV1 THRU RV4, AND DIODES CR39 & CR40 DEFECTIVE. REPLACED 4 EACH VARISTORS & 2 EACH DIODES. UNIT WAS CLEANED, REPAIRED, & REASSEMBLED IAW CMM.

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