As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
CLE FLIGHT 2998 THE CREW REPORTED THE MAIN CABIN DOOR WILL NOT LATCH SHUT FROM THE OUTSIDE. REPORTED THE DOOR LATCHED OK FROM THE INSIDE. MAINTENANCE INSPECTED AND FOUND ONE OF THE SCREWS ON THE ARM ASSEMBLY OF THE AIRSTAIR DOOR LATCH MECHANISM HAD SHEARED. A NEW ARM ASSEMBLY AND LOWER AND UPPER SUPPORT ASSEMBLY WERE REPLACED. OPERATIONAL CHECKS WERE GOOD. THE AIRCRAFT WAS RELEASED FOR SERVICE.