As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
(CAN) WHEN DOOR WAS OPENED TO DEPLANE PASSENGERS, SHOCK STRUT JAMMED AND POPPED RIVETS ON BRACKET (P/N 552.10.12.176) WHEN BRACKET FAILED DOOR FREE FELL UNTIL CHECK CABLES ATTEMPTED TO STOP TRAVEL, BUT THE MOMENTUM SNAPPED THE CABLE ATTACH BRACKETS (P/N 552.10.12.179 & 552.10.12.175). NEW BRACKETS HAD TO BE INSTALLED ALONG WITH A NEW DOOR SHOCK STRUT.