As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
(CAN) REPORTED THAT ON THE PAX DOOR BOTH THE FWD AND AFT SWIVEL LEVERS (601R3197411) HAD FAILED ALLOWING THE DOOR TO FREEFALL. MAINTENANCE FOUND THE SUPPORT WHEEL LEVER BENT AND THE DOOR SKIN DISTORTEDAND WITH INTERNAL STRUCTURAL DAMAGE. REPLACED THE SUPPORT WHEEL, BOTH SWIVEL ASSEMBLIES AND DAMAGED DOOR SIDE SKINS. AIRCRAFT RETURNED TO SERVICE.