As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
(CAN) AIRCRAFT ARRIVED WITH AN INOPERATIVE LCD MONITOR FOR PASSENGER ENTERTAINMENT SYSTEM. AFTER INVESTIGATION, FOUND ONE OF THE ENTERTAINMENT CONNECTORS BADLY BURNED WITH SEVERAL PINS COMPLETELY GONE, IN THE PASSENGER COMPARTMENT CEILING. CONNECTOR WAS REPLACED AND COMPLETE SYSTEM WAS VERIFIED. A FLEET CAMPAIGN WAS INITIATED AND A ROUTINE INSPECTION WAS INTRODUCED IN THE A CHECK MAINTENANCE PROGRAM.