What was found
THE STEERING COLLAR WAS ASSEMBLED AT THE FACTORY INCORRECTLY. THERE ARE TWO DISCS WHICH ARE ATTACHED TO THE COLLAR. ONE DISC IS BARE METAL AND IS SUPPOSED TO BE AT THE SIDE THAT IS FACING THE STRUT TOUCHING THE FRICTION DISC (WHICH IS GLUED TO THE STRUT ITSELF). THE OTHER DISC IS A SPECIAL DISC WITH A SPECIAL COATING WHICH FACES THE PLASTIC DISC POINTING TOWARDS THE LOCKNUT. THIS DISC HAS A SMALLER DIAMETER AND CAN NOT BE INSTALLED TOWARDS THE STRUT. CUSTOMER CORRECTED THE SITUATION HIMSELF AND HEROUX HAS BEEN CONTACTED.