As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
(CAN) ON CLIMB OUT THROUGH 6000 FT CREW SELECTED WINDSHIELD HEAT. THE (L WSHLD HEAT) EICAS MESSAGE ILLUMINATED. ABOUT 15 SECONDS LATER CAPTAIN’S FRONT WINDSHIELD OUTER PLY BEGAN CRACKING. SPIDER WEB LIKE CRACKING CONTINUED UNTIL WHOLE OUTER PANE APPEARED SHATTERED. CAPTAIN’S FRONT WINDSHIELD WAS REPLACED. AS A PRECAUTION, THE LT WINDSHIELD TEMPERATURE CONTROLLER PN 1659-1 WAS ALSO REPLACED. (TC NR 20080121001)