As reported to the FAA. Reports are unverified, and codes are left as the FAA publishes them.
What was found
(CAN) WHILE ENROUTE AT FL370 THE CAPTAINS OUTER WINDSHIELD CRACKED/SHATTERED. THE FLIGHT DESCENDED TO FL230 AND CONTINUED, INTENDING TO CONTINUE TO DESTINATION AT THE LOWER FLIGHT LEVEL. REPLACED LT CAPTAIN`S WINDSHEILD IAW AMM. CERTIFICATION OF WINDSHEILD REPLACEMENT C/O. REPLACED LT WINDOW HEAT CONTROLLER IAW AMM 30-42-34 . INSTALLATION OF WIPER ARM DONE IAW AMM REF 30-45-52-400-002.