What was found
(CAN) AS REPORTED BY CABIN CREW, WHILE PASSENGER WAS WATCHING MOVIE, SPARKS FLEW OUT OF THE ARMREST CONTROL, SCREEN WENT BLACK & PASSENGER EARPHONES MELTED. NO REPORTED INJURY TO PASSENGER. RESOLUTION RE-CONNECTED SVDU. NO EVIDENCE OF BURNING SMELL. FOUND CONNECTOR BELOW SEAT ROW 48 PARTIALLY CONNECTED. RE-CONNECTED & DOWNLOAD SUCCESSFULLY, ALL CHECKS SERV WP.